We're sorry our service standard has fallen short of your expectations, or members of our team have not handled your concerns to your satisfaction.

We value open and honest communication, and your feedback is much appreciated.

If you wish to make a complaint, please write to us at enquiry@pias.sg, giving us full the details of the matter.

We endeavour to have your complaint/feedback resolved within 20 business days, if not earlier. However, if we need more time to resolve the complaint (e.g., if the issues are more complex or if the necessary details take more time to establish, etc), we will keep you updated on the progress of the investigation.

Following a comprehensive independent review, you will receive a response based on the findings.

If you find the resolution not to your satisfaction, you may bring the matter to the Financial Industry Disputes Resolution Centre Ltd (FIDReC), an independent body who resolves disputes between financial institutions and consumers. For more information, kindly visit www.fidrec.com.sg.

FIDReC’s office is at:

Financial Industry Disputes Resolution Centre (FIDReC)
36, Robinson Road
#15-01 City House
Singapore 068877
Contact No: +65 6327 8878